Privacy policy
Last updated: January 15, 2026
This Privacy Policy describes how The Swivel Shop (“we”, “us”, “our”) collects, uses, and shares personal information when you visit, use, or make a purchase from theswivelshop.com (the “Site”) or otherwise communicate with us.
We sell and provide customer service for customers in Canada and the United States only. Our shipping and returns practices are described in our Shipping Policy and Return Policy available on the Site.
If you do not agree with this Privacy Policy, please do not use the Site.
PERSONAL INFORMATION WE COLLECT
We collect personal information in the following ways.
Information you provide to us
When you place an order, create an account, request support, submit a form, or communicate with us, you may provide:
- Name, email address, phone number
- Billing and shipping address
- Order details and order history
- The content of your messages to us (including any attachments you choose to submit)
Payment information
Payments are processed by Shopify and our payment processors. We receive transaction details such as payment status and basic payment information needed to fulfill the order. We do not store full payment card details.
Information collected automatically
When you visit the Site, we may automatically collect device and usage information such as IP address, browser type, device identifiers, approximate location derived from IP, time zone, pages viewed, products viewed, referring/exit pages, and interaction events.
Cookies and similar technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, understand how the Site is used, measure performance, and support marketing.
Information from service providers and partners
We may receive information from Shopify, payment processors, shipping carriers, fraud-prevention services, analytics providers, advertising platforms, and affiliate/referral partners (where applicable) for attribution and reporting.
HOW WE USE PERSONAL INFORMATION
We use personal information to:
- Fulfill orders, process payments, ship products, handle returns and exchanges, and provide customer support
- Communicate with you about orders, service updates, and support requests
- Detect, prevent, and investigate fraud, abuse, security incidents, and prohibited or illegal activity
- Improve and optimize the Site, including analytics, troubleshooting, testing, and product/service development
- Send marketing communications where permitted by law and based on your preferences
- Comply with legal obligations, enforce our terms, and protect our rights and the rights of others
HOW WE SHARE PERSONAL INFORMATION
We share personal information only as needed to operate our business and provide services, including with:
- Shopify and vendors that help us run the Site and store services
- Payment processors to process payments and help reduce fraud
- Shipping, logistics, and fulfillment providers to deliver orders and manage returns and exchanges
- Analytics and advertising partners for measurement and, where applicable, targeted advertising
- Professional advisors (such as legal or accounting) and authorities when required by law or to protect our rights
We do not sell personal information for money. Some privacy laws define “sale” or “sharing” broadly to include certain disclosures for targeted advertising. Where applicable, you may have the right to opt out as described below.
TARGETED ADVERTISING AND YOUR CHOICES
You can opt out of marketing emails using the unsubscribe link in any marketing email.
You can also manage advertising preferences through the settings of advertising platforms you use (for example, Google or Meta) and through industry opt-out tools (such as DAA/NAI). Your choices may not stop all advertising, but they can reduce personalization.
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
AFFILIATE LINKS, DISCOUNT CODES, AND COLLABORATIONS
Some pages, emails, or social posts may include affiliate links, tracking links, referral links, or discount codes. If you use them, we may receive a commission or attribution credit. This does not increase the price you pay.
We may also collaborate with creators, bloggers, and influencers. A collaboration may include free products, discounts, commissions, paid sponsorships, or other benefits. When we have a material connection with a creator and content features our products, we expect clear and conspicuous disclosure (for example “ad”, “paid partnership”, “sponsored”, “affiliate link”, or “gifted”) in accordance with applicable advertising and consumer protection rules in Canada and the United States.
If you are a creator and want to collaborate with The Swivel Shop, contact us at theswivelshop@gmail.com.
DATA TRANSFERS (CANADA AND UNITED STATES)
We operate for customers in Canada and the United States. We and our service providers may process and store personal information in Canada and the United States. These jurisdictions may have different privacy laws than your place of residence. We take reasonable steps to protect personal information consistent with this Privacy Policy.
DATA RETENTION AND SECURITY
We retain personal information as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.
We use reasonable safeguards to protect personal information. No method of transmission or storage is completely secure and we cannot guarantee absolute security.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, and to withdraw consent where processing is based on consent. You may also have the right to opt out of targeted advertising where applicable.
To make a request, contact us using the details below. We may need to verify your identity before responding.
DO NOT TRACK
Some browsers offer “Do Not Track” signals. Because there is no consistent standard, we do not respond to these signals in a uniform way.
CHILDREN
The Site is not intended for children under the age of 13 and we do not knowingly collect personal information from children under 13.
CONTACT US
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact:
The Swivel Shop
Email: info@theswivelshop.com
Mailing address: 2148-21320 Westminster Hwy, Richmond, BC V6V2X5, Canada
Our locations: Unit 101 - 1972 Baltic Way, Ferndale, WA 98248
Phone: (604) 240-2170
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.